Plan-Smart is now offering a quick and easy way to send your dependent verification documents online. While the process is fairly straight forward there are a few things you’ll need to keep in mind when sending in your documents. Let’s find out how to upload your documents at


How to Upload Your Dependent Verification Documents


First you’ll need to login to your account. In order to do so simply enter your login name and password. Once you’ve logged in follow the directions to upload your dependent verification info. Please note it’s a good idea to upload all your documents at once so you don’t have to repeat this process.


In the event you cannot gain access to your account you’ll need to complete the following steps at to restore your account. See below for more information on how to recover both an account password or User ID.


Your Dependent Verification Plan-Smart-Info Account Recovery Steps


How to Recover Your User ID

  1. Enter your dependent verification ID as shown on the piece of mail you received. If you do not have your ID proceed to step 2.
  2. Enter your last name, zip code, and date of birth (date of birth must be entered in the mm/dd/yyyy format).
  3. Once you confirm your identity proceed with the on-screen instructions to recover your User ID.


How to Recover Your Dependent Verification Account Password

Please follow the above steps to confirm your account. Next proceed with resetting your account password by following the instructions provided at Once you’ve restored your account password visit the login page and enter your account. Next, proceed with sending the required documents to receive your benefits.


Alternative Methods For Seattle Residents to Send Dependent Verification Info


  • By Fax – After you’ve gathered all of your required documents fax to 877-965-9555
  • Mail – Send by mail to the Aon Hewitt Dependent Verification Center at P.O. Box 1414, Lincolnshire, IL 60069-1414